At Aachi Chang Trendz, customer satisfaction is important to us. However, please note that refunds are limited to specific situations outlined below:
Eligibility for Refund
- Damaged Items: Refunds are available only if the item received is damaged. To qualify, please notify us within 48 hours of receiving the damaged item.
- Delayed Delivery: If your order has not been delivered within 30 days of purchase, you may be eligible for a refund upon request.
- No refund / Cancelation / Exchange in Thrift articles. All sales are final.
Refund Process
- Contact Us: To request a refund, please reach out with your order details and reason for the refund.
- Approval & Processing: Once we confirm the item is damaged or delayed beyond 30 days, approved refunds will be processed within 5-7 business days, credited to your original payment method.
Non-Refundable Items
- All other items are non-refundable unless they fall under the criteria of damaged or undelivered within 30 days.
- Perishable goods, custom-made items, and items marked as non-refundable or sale items are also ineligible for refunds.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is confirmed to be damaged.
If you have any questions about this policy, please contact us:
- Email: contact@aachichangtrendz.com
- Phone: +91-9366141824